Terms & Conditions

These Terms & Conditions apply when you use the Shoe-In Kenya website, place an order online, communicate an order through our support channels, or purchase from our store.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

We aim to describe products, colours, materials, sizes and prices accurately. Screen settings, lighting and photography can cause small differences in how colours appear.

Product and size availability can change as stock is sold in-store and online. An item shown on the website may become unavailable before an order is fully confirmed.

Where a product detail is important to your purchase, contact us before ordering and we will help confirm the available information.

Prices are displayed in Kenya shillings unless stated otherwise. The price confirmed at checkout or by the Shoe-In Kenya team is the price that applies to that order, subject to correction of an obvious pricing error.

Available payment methods may include M-Pesa, card, bank payment, cash or pay-on-delivery options depending on the order and delivery location.

An order may be held, cancelled or delayed where payment cannot be verified or where additional order confirmation is reasonably required.

Submitting an order does not guarantee acceptance. We may contact you to confirm the product, size, colour, delivery details or payment before the order is processed.

If an ordered item becomes unavailable, we may offer an alternative, a size change, a different product, or another appropriate resolution agreed with you.

Delivery timing and charges depend on destination, order time, courier availability and the delivery method selected. Same-day Nairobi delivery is subject to location and availability.

Customers are responsible for providing a reachable phone number and accurate delivery details. Delays caused by incorrect or incomplete delivery information may require a new delivery arrangement and additional delivery charges.

Countrywide orders may be handled through third-party courier or transport providers. Once dispatched, delivery timing can also depend on the selected carrier.

Eligible products may be exchanged or returned in line with our Returns Policy. Shoes should remain unworn, clean and in their original condition and packaging where applicable.

Please contact Shoe-In Kenya before sending or bringing back an item so we can confirm the return or exchange process. Delivery or transport charges may apply depending on the circumstances and customer location.

Nothing in these terms limits any consumer right or remedy that cannot lawfully be excluded under applicable Kenyan law.

Before completing a purchase, please confirm the product, colour, size, quantity and delivery details. If you need sizing guidance, contact us before ordering.

Products should be used for their normal intended purpose and cared for appropriately. Normal wear, accidental damage or damage caused by misuse is not treated as a product defect.

The Shoe-In Kenya website, brand content, photographs, graphics and written content may not be copied, republished or commercially reused without permission except where permitted by law.

You must not misuse the website, attempt unauthorised access, interfere with its operation, or use it for unlawful activity.

Customer information is handled in accordance with our Privacy Policy and is used for purposes such as processing orders, arranging delivery, providing customer support and operating the store.

We may update these terms as our services, payment methods, delivery options or legal requirements change. The version published on this page applies from the date it is posted unless stated otherwise.